Returns Policy

Internet Returns

We offer a full refund on all full priced online purchases returned and received in the condition in which they were sold within 14 days of delivery.

* Earrings & Bikini Briefs are non-returnable due to hygiene reasons.

Click & Collect orders on full priced items must be collected and returned within 14 days of order for a full refund to be issued.

We offer a full refund on sale online orders if returned and received by us within 7 days of delivery date.  Click & Collect orders for items reduced in our Sale must be collected and returned within 7 days of order for a full refund to be issued. 

Postage is not refunded. Please purchase postage accordingly so we receive returns within the timeframe given. Please only order from our boutique if you are able to adhere to our returns policy.

To return an item:

Please post your parcel back to the following address:
Online Returns
Glebe Fashion
43 Glebe Street
Falkirk
UK
FK1 1HX

Please include your name, order number and reason for returning within the parcel or include your packing note should you no longer require it.
 
Please use a secure delivery method as Glebe Fashion cannot accept responsibility for items not received.  You may also hand deliver your item to our store.

For health & safety reasons we do not accept returns or exchanges on pierced jewellery.

Please note, if your purchase was initially posted to you using the Free Delivery Service, your refund will have the original posted charges deducted (£4.75).

All refunds will be made to your credit/debit card or paypal account. We will only refund postage of faulty goods.  

If you receive an item that you believe to be faulty you must notify us immediately by emailing info@glebe-fashion.com with a description of the fault. Please note all items are checked prior to despatch by our sales team.  Please return item within 14 days, a replacement will be issued if available.

Returned orders received outwith our returns window, 14 days from delivery date, will be refused and returned to the customer.  

Boutique Returns

Items purchased within our 'bricks & mortar' boutique and not via our website can be returned for an exchange or credit note only. Returns are accepted within 14 days of purchase with a valid receipt. Credit notes expire 3 months from date of issue. Sale/ discounted items are non-returnable.

For further information email: info@glebe-fashion.com 

International Customers 

We do not accept unsolicited returns. All international returns must be authorised in advance via email. Any parcel arriving without prior notification or an RMA confirmation will be treated as an unauthorised return and refused. Please email info@glebe-fashion.com should you wish to return your item and an Returns Authorisation Number will be issued by return email.

Please clearly mark your parcel 'RETURNED GOODS - NO DUTY PAYABLE’ with your returns authorisation number clearly visible to ensure no custom charges are incurred.  Any duties/ costs incurred by Glebe Fashion as a result of mislabelled customer returns will have these costs deducted from the refund amount. 

If you are located outwith the UK, you have the right to withdraw from your purchase within 14 days of receiving your order. To exercise this right, you must notify us within this period by contacting us at info@glebe-fashion.com or in writing to Glebe Fashion, 43 Glebe Street, Falkirk, FK1 1HX, United Kingdom.

Once you have notified us of your wish to withdraw, you have a further 14 days to return the goods to us. We will issue a full refund within 14 days of receiving the returned items, using the same payment method as your original purchase. You are responsible for the cost of return shipping .  If an unauthorised or late return is received, the buyer will be notified and given 14 days to arrange return shipping at their own expense. Unclaimed goods after 30 days will be considered abandoned and disposed of or resold to cover administrative costs. 

Please note that the right of withdrawal does not apply to items that have been personalised, sealed goods that have been unsealed after delivery for hygiene reasons, or items that have been worn or had their tags removed.